All Q&A for Silai Machine with Thread Set

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Q.

Silai machine needles

The pre-threaded needle broke and from then on ,it is unsuitable for use.... The needles for this machine is not available at nearby stores...Can i purchase the needle suitable from your stock?
Q.

Bobbin thread does not come up

I bought a big home sewing machine from NAPTOL via tele shopping. Bobbin thread does not come up when bobbin is placed in it.What may I do
Q.

Bobin shuttle spare part

I have already purchase a sewing machine 4 years ago from Naaptol, but shuttle is not properly picking threads. Can I get spare shuttle for the same from your store.
Q.

how can I redeem reward points

I have purchased three products and got some reward points then how can Iredeem these points in the next purchase
Q.

About its body reliability?

Can it be carried along during traveling? I mean is its body strong enough to bear the tough roads?
Q.

the bobin threader is not coming up from the bobin

i Bought this machine few days ago, but after some days after changing needle the machine stopped stitching.We called customer care various times but were not attended properly.Customer care services r very bad.What should we do and if the machine is not immediately repaired then we will be bound to complain consumer forum.
Q.

machine is not working properly.

i Bought this machine few days ago, but after some days after changing needle the machine stopped stitching.We called customer care various times but were not attended properly.Customer care services r very bad.What should we do and if the machine is not immediately repaired then we will be bound to complain consumer forum.
Q.

Where to buy needles

Where do I find spare needles for this machine? I cannot get them in market. None of the ones in market fit this machine.
Q.

how to refill empty bobbins

I bought a mini silai machine 4days ago. Does this machine can refill empty bobbins? If yes then how? The bobbin winding pole on the right side of the machine is not coming out.
Q.

bobbin rewinding to refill

Bobbin winding pole on the right side of the machine is not working. It is almost hidden inside..only 1mm is projected outside. How to refill bobbin?