Payback FAQ's

What is a Payback?

A Payback Loyalty Program is a program offering a multitude of advantages for consumers in terms of virtual money.

Can the customer earn and burn PAYBACK points at Naaptol?

Customer can earn and burn PAYBACK points @ Naaptol for orders placed on Naaptol website only.

What are the benefits of PAYBACK?

Many opportunities to collect/Earn points.
Many opportunities to redeem/Burn points.
Customer can make full/partial payment through Payback points

What are my eligibility criteria to become a member of PAYBACK?

The eligibility criteria to become a PAYBACK member are:

  • One should be above the age of 18years.
  • One should have a mailing address in India.

What is a PAYBACK card?

  • A PAYBACK card is your membership card to the PAYBACK loyalty program.
  • It uniquely identifies every member with his/her membership/card number.
  • It is not a payment instrument like credit or debit cards.
  • It enables you to earn points from our various partners.

How long is my PAYBACK Card valid?

  • PAYBACK membership card is valid for lifetime.
  • For More Information refer to www.payback.in or Call 1860-258-5000.

I don't have Payback Account, what will I do to open New Payback account?

Refer to www.payback.in or Call 1860-258-5000.

How can I earn Payback Point on Naaptol?

You can earn Payback points on Naaptol by Purchasing products from Naaptol website. However customer should provide his payback account number or registered phone number with payback during order placement on Naaptol website to become entitled for earning points.

How many points can I earn from Naaptol?

  • 4 points for every Rs. 100 spent without payback on Naaptol Website.
  • For e.g. if order amount is Rs 1000 and Rs. 300 is paid through Payback then customer is entitled to earn payback points only on Rs 700 on that order i.e. only 28 payback points.

When will I get the points from Naaptol?

You will be entitled to earn Payback points after 14 days when your order is marked as "Order Delivered" and if there is no open complaint against that order with complaint type as:

  • Accessory Failure.
  • Accessory-Gift missing/Incomplete product.
  • Product Failure Within Warranty.
  • Request For Different Product.
  • Transit Damage.
  • Used Product.
  • DOA(Dead On Arrival).
  • Empty Parcel Received .
  • Once the file is created it will take 2-3 working days to reflect that in customers payback account.
  • Hence the customer payback account is credited within14 days from order delivered.

If I am forget my account number OR Password then how can I will get that?

Refer to www.payback.in or Call 1860-258-5000.

I am not able to redeem my Payback Points, what can I do?

Following is steps to be followed while redeem Payback Points:

  • When you buy any product from Naaptol website, in shopping cart there is two checkbox, select "Want to earn points".
  • Select Payback in dropdown list.
  • Enter your Payback ID or Registered Mobile Number with Payback.
  • Click on Apply.
  • On post click it shows message "Your Payback id for earning points have beensaved kindly Proceed to Checkout for order placement".

Can I redeem my PAYBACK points at Naaptol website?

Yes, Customer can redeem PAYBACK points at Naaptol website.

How can I redeem my Payback Points?

Look for PAYBACK REWARDS for redemption during checkout process.

How much I can redeem on particular order?

Customer can redeem points start from 4 to points that can customer have.

Is part payment Possible during check out?

-Customer can pay partial payment through PAYBACK points and other payment modes (Like credit/debit etc...) at Naaptol.

Can the customer earn PAYBACK points while redeeming points on Naaptol? ?

  • Yes, as partial payment is available on Naaptol, customer can earn points on cash component, not on point's redemption 4 points for every Rs. 100 spent without payback on Naaptol Website.
  • For e.g. if order amount is Rs 1000 and Rs. 300 is paid through Payback then customer is entitled to earn payback points only on Rs 700 on that order i.e. only 28 payback points.

I am not able to redeem my Payback Points, what can I do?

Following is steps to be followed while redeem Payback Points.

  • First check how many Rewards Points you have in your Naaptol Account.
  • Check whether you are selected Payback Rewards as option or not.
  • Click on calculate to display Points you want to redeem(4 Points=1Rs).
  • Click on Click here to redeem.
  • Check order summary on right hand side, check reward redeemed points and accordingly Net Payable Amount is correct or not.